Frequently Asked Questions
Are blackout blinds energy efficient?
Absolutely. Blackout blinds provide an extra layer of insulation, helping keep heat out in summer and retain warmth in winter. This can improve energy efficiency and potentially lower your heating and cooling costs.
Can blackout blinds be installed in any room?
Yes – they’re suitable for bedrooms, nurseries, media rooms, and home offices. Any space that benefits from light control, noise reduction, or improved privacy can use blackout blinds effectively.
How do I clean and maintain blackout blinds?
Blackout blinds can be dusted regularly with a soft cloth or vacuum brush attachment. For deeper cleaning, use a damp cloth with mild soap, avoiding harsh chemicals that could damage the fabric.
Where are you located?
Our head office is located in Wagga Wagga, NSW.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.